Privacy policy

At MadChuck, LLC, we take your privacy very seriously. This privacy policy describes how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

1. Information we collect

We may collect personal information such as your name, email address, shipping address, billing address, date of birth, phone number, and payment information when you place an order on our website. We may also collect information about your browsing activity on our website, such as your IP address, browser type, and pages visited. If you subscribe to our newsletter through our website, we also collect your first name, email address and date of birth. We may also collect technical data used to protect our forms from automated abuse.

1. Newsletter and birthday offer

When you subscribe to our newsletter through our pop-up or forms, we ask for your first name, email address and date of birth, and we ask you to confirm that you are 18 years of age or older. We use this information to send you a confirmation email, a welcome discount code, promotional emails and offers, and a birthday gift. Your subscription is completed only after you confirm your email address through a link we send you. We use your date of birth only to verify your age and to send your birthday offer. You can unsubscribe at any time using the link in every email. We keep this information until you ask us to delete it. The newsletter is only open to people who are 18 years of age or older.

1. Use of information
   

We use the information we collect to fulfill your orders, provide customer support, and improve our website and services. We may also use your information to send you promotional offers and updates about our products and services, unless you opt-out of receiving such communications. Our service providers include Shopify (email and messaging) and Cloudflare (website security, including Cloudflare Turnstile, which helps protect our forms from automated abuse and receives technical data from your browser)

1. Sharing of information
   

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with service providers who assist us with processing orders, shipping products, and providing customer support. We may also share your information if required by law or if we believe that such disclosure is necessary to protect our rights or the safety of others.

1. Cookies
   

We use cookies and similar technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your device when you visit our website. We use cookies to improve your browsing experience, analyze website traffic, and personalize content and advertising. You can control the use of cookies through your browser settings.

1. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of your information. Our newsletter and birthday offer are only for people who are 18 years of age or older.

1. Children's privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

1. Changes to privacy policy
   

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

1. Contact us
   

If you have any questions or concerns about our privacy policy or our use of your personal information, please contact us.

Thank you for trusting MadChuck, LLC with your personal information.

 

CONTACT

Support Chat

Whatsapp: +1 939 237 9124


Click here to Chat on WhatsApp:

Email

Email for General support: support@madchuck.com
Email for returns: returns@madchuck.com

Frequently Asked Questions:

https://madchuck.com/faq