Shipping Information and Return Policy

We ship to anywhere on the globe. Orders placed in countries outside the contiguous United States or Canada, may require additional information at checkout, verification during order processing and may take longer to be dispatched. All domestic and international orders will ship via USPS.

Shipping costs will be calculated based on your ship-to address and the size/weight of your order. Please note that when ordering internationally, you may be required to pay additional duties, fees or taxes at the time of delivery. These charges are assessed by the customs office in the shipment's destination country - we are not able to estimate these costs as they vary from country to country and item to item. You as the purchaser and recipient will be fully responsible for any such charges.

MadChuck has several warehouses, so sometime you'll received some goods before others. We have warehouses in Puerto Rico, California, North Carolina, Latvia and Tijuana. 

RETURNS:

While we do not accept monetary returns, it will be our pleasure to exchange your purchase for the same product or another of equal value (if the original product is out of stock).

Reasons for returns: Wrong item size, damaged goods or wrong product shipped.

Exchanges will be accepted during the first two 2 weeks after the original date of purchase. All products must be in its original condition.
We are not responsible for shipping costs.

CANCELLATIONS:

Orders can be cancelled if the fulfillment hasn't started yet. Once fulfillment begins, there's no way for us to cancel the order.

LOST ORDERS:

At MadChuck, we are committed to providing our customers with a seamless shopping experience. This includes ensuring that your orders are delivered safely and promptly. We work diligently to process and ship your orders promptly, but once your order is picked up by the United States Postal Service (USPS), the responsibility for its shipment shifts to USPS. This policy outlines the procedures and responsibilities related to the shipment of your orders.

1. Order Processing and Shipment:
- We strive to process and dispatch orders as quickly as possible, typically within [insert processing time]. Once your order is handed over to USPS, they assume responsibility for its safe and timely delivery.

2. USPS as the Shipping Carrier:
- MadChuck exclusively utilizes USPS as our primary shipping carrier.
- USPS provides tracking information for all shipments, and this information can be accessed through your order confirmation email.

3. Lost or Delayed Shipments:
- In the unfortunate event that your order is lost or delayed during transit, we understand your concerns. However, please be aware that MadChuck will do everything within our control to assist you in resolving the issue.

4. Filing a USPS Claim:
- If your order has not arrived within a reasonable timeframe or if you suspect it is lost or damaged during transit, it is your responsibility to initiate a claim with USPS.
- We recommend contacting USPS customer service or visiting their website for detailed instructions on filing a claim.

5. MadChuck Support:
- MadChuck customer support is here to help guide you through the claims process and provide any necessary documentation or assistance. Please contact our customer support team via [insert contact information] if you need assistance with your USPS claim.

6. Liability Shift:
- It is important to note that once your merchandise leaves our warehouse and is picked up by USPS, the responsibility for its safe and timely delivery shifts to USPS.
- MadChuck is not liable for any lost, damaged, or delayed shipments once they are in USPS's possession.

7. Communication:
- We encourage you to maintain open communication with both MadChuck and USPS throughout the claims process to expedite the resolution.

By placing an order with MadChuck, you acknowledge and accept the terms outlined in this shipping policy. We appreciate your understanding and cooperation in ensuring a smooth shipping experience. If you have any questions or concerns, please do not hesitate to contact our customer support team.

Thank you for choosing MadChuck for your shopping needs.

Contact us for more information about our return policy and shipping instructions:
info@madchuck.com