Frequently Asked Questions
How long does it take to fulfill an order?
Our standard processing time is 1-3 business days. Once your order is shipped, the delivery time depends on the shipping method selected at checkout.
We ship via USPS in the U.S., with rates based on weight and size. Expect 3-10 business days for delivery.
Orders over $100 get free shipping. We do not offer international shipping at this time.
For more information visit the following links:
Shipping & Returns Information
Do you offer international shipping?
Currently, we only ship to Puerto Rico and the United States.
We do not offer international shipping at the moment.
For a list of retail stores by country please visit:
Stores & Locations
How can I track my order?
For full instructions on how to track an order click on the following link:
Click HERE for Instructions to Track your Order
Where can I pickup my order?
For detailed pickup instructions visit:
Local Pickup Instructions
Can I pick up my order from your store in Puerto Rico?
We do not offer local pickup in our store. Location for pickup orders is in Madchuck Warehouse.
For full instructions, please visit:
Local Pickup Instructions
421 Av. San Patricio, San Juan, 00921, Puerto Rico
Bring "Your Order Is Ready for Pickup Email"
PICKUP HOURS
MONDAY THRU FRIDAY
9:00AM-12:00PM
2:00PM-4:00PM
How can I cancel an order?
For instructions on how to cancel an order, please visit:
Cancel an Order Instructions
What is the return policy?
MadChuck accepts returns within 15 days for items in original condition.
- We allow returns for defects, wrong shipments, and size issues.
- No returns for change of mind, color/style issues, or used/damaged items.
- Exchanges only, no refunds.
- Customers cover return shipping, except for defects.
- Gift cards, and discounted items sales are final.
For full information on our policies visit the following links:
Shipping Information & Return Policy
How do I request a return or exchange for an item?
To request a return or exchange, please visit:
Mad Chuck Returns Center
Follow the steps provided on the website.
---
You can exchange an item as long as the order is not using a final sale discount.
For full details on our returns & exchanges policy please visit:
Refund Policy
Do you have a physical store?
Our merchandise is available at different retail stores, for a full list of authorized Mad Chuck stores retail sellers go to:
Stores & Locations
Do you have stores in Puerto Rico?
Yes, we have different locations in Puerto Rico, for a full list of authorized Mad Chuck stores & retail sellers go to:
Stores & Locations
Do you have stores in the US?
Yes, we have stores in US:
For a full list of stores please visit:
Stores & Locations
ORLANDO - ROMA - The Florida Mall
8001 S Orange Blossom Trl, Orlando, FL 32809
+1 407-851-6255
MIAMI - ROMA - Dadeland Mall
7535 N Kendall Dr, Miami, FL 33156
+1 305-665-62
Do you have sizes for children?
We offer Youth items in the following sizes, subject to stock availability for each product:
- 4-6
- 6-8
- 10-12
- 14-16
- 18-20
Browse our Youth collection in the following link:
Youth Collection
If you have any further questions or need assistance, please feel free to contact us!